Arising between Katsy OÜ, registry code 16279843, Ristikheina 5, Räni (Trader) and the person who made the purchase (Client) in the purchase-sale of the products and accessories of the brand Katsy in the www.katsyshop.com sales environment (e-store).
1.2. In addition to these conditions the legal relationships arising from the distribution of products via the e-store are regulated by the laws of the Republic of Estonia.
1.3. The Trader may change the terms of the e-store and the prices of the products and services. Changes will be notified in the e-store’s environment. The terms and prices applicable at the time of the transaction taking place are applied to the transaction.
1.4. The selection of products, prices and discounts may differ from the product selection, prices and discounts of the Trader’s retail product selection.
2.1. The prices of the products are provided on the product`s sheet in EUR. Shipping will be added to the prices
2.2. The delivery fee in accordance with the delivery method chosen by the Client in the course of formalising the order is added to the price of the products. The manner of delivery will be chosen and the delivery charge calculated in the basket.
2.3. In case of the existence of a discount code the discount of the product will be calculated after entering the discount code in the basket.
3. COMPLETING THE ORDER
3.1. Products for shipping
3.1.1. The dimensions of the products are approximate (excluding clothing) and may vary up to 1 cm depending on the decorations of the product. The sizes are indicated next to the garments.
3.1.2. The product range of the e-store is often variable.
3.1.3. Product images are illustrative and product colors may vary depending on the screen.
3.1.4. The Client will add the product to the basket after choosing the product by clicking the “Add to basket” button.
3.1.5.The quantities in the basket may be changed and products may be removed from the basket until paying for the products.
3.1.6. For completing the order the necessary details need to be entered, the payment method chosen and the button “Payment” clicked in the basket.
3.1.7. For completing the order the necessary details need to be entered, the payment method chosen and the button “Payment” clicked in the basket.
3.1.8.On the next page you have to choose the transport. Select the location where you want to receive the order. Fill in the requested data and after the filled in fields press the "continue" button. The products are delivered to the Client as the Registered Maxi Letter Business Letter and the Omniva parcel automatic parcel point services offered by Omniva (AS Eesti Post) and as services offered by Itella SmartPOST OÜ. The deliveries can be tracked in Omniva’s (former Eesti Post) and UPU’s international tracking environment at the address www.track-trace.com/post and the tracking environment of the Itella SmartPOST’s parcels at the address www.smartpost.ee. The Client will pay for the costs arising from the delivery of the Products. The Trader will complete the orders, incl. hand over to the post office for dispatch within three working days from the confirmation of the order at the latest. The arrival of the product to the Client depends on the postal service.
3.1.9. The payment address must be filled in on the next page. After filling in the fields, press "continue".
3.1.10. On the next page, you must select the payment method: payment via Montonio with an Estonian bank link, payment on the basis of an invoice and Paypal and Stripe.
3.1.11. If the goods purchased from the e-store are produced especially for the Customer (if the product is marked “on order”), the exact delivery time of the order will be agreed with the Customer in advance.
3.1.12. In case of not having the Product ordered by the Client the Trader will cancel the order. An order may be cancelled in part as well as in whole. The Client will be informed of a cancelled order immediately. In case of a partial cancellation the Trader may ask for the Client’s wishes for handling the rest of the order – whether to dispatch or cancel as well.
4.1. The Client will pay for the purchases made in the Web environment (e-store) 100% in advance. The orders can be paid right now by bank transfer and with PayPal. Info about PayPal payments without having account in PayPal can be found here.
Orders can currently be paid for by bank transfer on the basis of an invoice, which is the order confirmation sent to the Customer's e-mail. The order number and bank details are confirmed on the order. The order will be executed if 100% of the order cost has been received on the Company's current account within 3 days. If the payment has not been received within 3 days, it is considered that the Customer wishes to cancel the purchase and the Company cancels the order. The customer also receives the invoice with the order. Payments will be accepted in Euros.
4.2. Payment takes place in a secure environment outside the e-store – when paying with a bank link in the secure environment of the respective bank and in case of PayPal payments in the PayPal secure environment respectively. The Trader does not have access to the Client’s bank and credit card details. When paying, the desired bank must be selected and the Customer will be redirected to the bank's page. When paying, the desired bank must be selected and the Customer will be redirected to the bank's page.
4.3. After placing the order and making the payment the Client will be sent a confirmation via email, on delivery an invoice is added to the parcel; for a dispatch outside the European Union a customs declaration is also added (UPU form CN22). Use of the PayPal payment method requires an account with PayPal. After clicking the "buy" button, the Customer will be redirected to the PayPal page. Payments will be accepted in Euros. PayPali makseviisi kasutamine eeldab kontot PayPal`is. Peale “osta” nupu vajutamist suunatakse Klient PayPal`i lehele. Makseid võetakse vastu Eurodes.
5. DELIVERY OF THE PRODUCTS TO THE CLIENT
5.1. The e-store delivers products to all the European Union Members.
5.2. Tooted toimetatakse kliendile Omniva, DPD pakipoed ning Itella SmartPOST OÜ poolt pakutavate teenustena.
5.3. The Client will pay for the costs arising from the delivery of the Products.
5.4. The Trader will complete the orders, incl. hand over to the post office for dispatch within three working days from the confirmation of the order at the latest. The arrival of the product to the Client depends on the postal service.
5.5.In the case of the ordered product, the approximate completion time is indicated on the product sheet. Delivery of the product to the Customer depends on the postal services.
6. RIGHT OF WITHDRAWAL, RETURNING AND EXCHANGING GOODS
6.1.1. Products for shipping
6.1.1.The Client has the right to withdraw from an undisclosed transaction within 14 calendar days from receiving the product by submitting to the Trader in writing (by post or digitally signed) or in a format allowing for written reproduction (email) or by filling in on the website of the e-store.
6.1.2. To return the product, a corresponding request must be submitted to the e-mail email@example.com
6.1.3. The Client is obligated to return the product within 14 calendar days from submitting the withdrawal order. The return deadline will start running from the day on which the Client or a third person specified by him, who is not the carrier of the goods, has received the product into their possession. In case the delivery consists of more than one parcel, the withdrawal deadline will start running from the arrival of the last parcel to the Client.
6.1.4. On withdrawal from the transaction the Trader will return to the Client the sums paid by him, incl. delivering the product to the Client, by transferring the returnable sum into the Client’s bank account within 14 days from the withdrawal application reaching the Trader at the latest. The Trader has the right to delay returning the paid sums until the Client has returned the product or submitted proof of handing over the product to the post office for return. On using the right of withdrawal the Client will carry all expenses directly related to the returning of the product.
6.1.5. In case the client wants an exchange, mending or replacement of the Product, the Client must fill in the return sheet included with the Product and invoice. In case of exchanging or replacement of the product the Client will carry all expenses directly related to returning the product, unless the product returned does not correspond to what was ordered.
6.1.6. A precondition of returning or exchanging the product is a completely unused product, which retains all the labels and other documents that came with the parcel, including the invoice issued to the Client.
6.1.7. The right of return does not apply to lingerie products and beachwear that has been taken out of the package for hygiene considerations.
6.1.8. The product may be replaced within 14 days from the product reaching the Client, if the size of the ordered product was not suitable. If the product returned to the Trader is not possible to be exchanged due to not having the size the Client requested, the Trader will contact the Client. There is no refund or exchange option for downloadable products.
7. SUBMITTING A COMPLAINT
7.1. On discovering the nonconformity to requirements of the product or defects of the product the Client undertakes to notify the Trader immediately but no later than within 2 months from becoming aware of the nonconformity by sending the respective information to the email address firstname.lastname@example.org or in writing to the address of OÜ Katsy at Ristikheina 5, 61708 Räni.
7.2. In case of a nonconforming or defective product the Client has the right to claim the performance of obligations from the Trader, withdraw from the contract or to cancel the contract and claim compensation for damages, reduction of price, in case of delaying the fulfilment of financial obligations claim a fine.
7.3. In case of nonconformity of the product to requirements or defects the Client has the right to first demand the free mending of the product or replacement with a product conforming to the requirements and without defects or to return the product at the Trader’s expense. The Client has the right to demand the reduction of the purchase price of the product or the termination of the contract and the recovery of the sums paid for the product if:
7.4. In case of nonconformity of the product to requirements or defects the Client has the right to first demand the free mending of the product or replacement with a product conforming to the requirements and without defects or to return the product at the Trader’s expense. The Client has the right to demand the reduction of the purchase price of the product or the termination of the contract and the recovery of the sums paid for the product if: • The Trader is not able to mend or replace the product or • Mending or replacing the product fails or • The Trader has not rectified the defect of the product within a reasonable time or • The Client is caused unjustifiable inconveniences.
7.5. In case of returning a nonconforming product the Client will be compensated for the sums paid for the product together with transport costs to the bank account specified by the Client within 14 days at the latest. The Trader has the right to delay returning the sums paid until the Client has returned the product in his possession or submitted evidence of handing over the product to the post office for returning.
7.6. The Trader is not liable for or will compensate the Client for expenses made in case of nonconformity of the product to the requirements or defects if: The Product has deteriorated/been damaged due to the fault of the Client; Defects have been caused by the use for a non-intended purpose, incl. as a result of not following the care instructions; The Product has changed due to normal wear of ordinary use. The document proving the making of the purchase is missing.
7.7. In case the Client and Trader do not reach an agreement on the dispute and the value of the product in dispute is at least 20 euros, the Client has the right to turn to the consumer claims commission operating with the Consumer Protection board for an extrajudicial settlement of the dispute. The review of the complaint in the consumer claims commission is free for the parties. The disputes are solved by reference to the laws of the Republic of Estonia. On not agreeing with the decision of the commission the parties have the right to turn to the local county court of the Trader.
8. PROCESSING PERSONAL DATA
Katsy OÜ Kairi Design OÜ is the controller of personal data. Katsy OÜ the company shall transmit the personal data necessary for making the payments throw Montonio, the authorized processor.
8.1. The Customer's personal data entered for purchases is confidential and is not subject to disclosure by third parties, except in cases prescribed by law, as well as for the delivery of goods to related parties - courier company.
The Seller has the right to use the Subscriber's
e-mail address also in his business activities for the transmission of advertising
and other information
if the customer has made the corresponding notation on the order form.
on the order form.
8.2. Personal data is data that Katsy LLC collects
to provide a service,
identify a person,
contact a person to provide a service or resolve issues.
Katsy OÜ does not process sensitive personal data as defined in the Regulation of the EUROPEAN PARLIAMENT AND
COUNCIL REGULATION (EU) 2016/679 (General Data Protection Regulation, GDPR or EU Regulation 2016/679).
8.3. Katsy LLC undertakes to protect the personal data of the clients and users and their privacy.
8.4. The activities of Kairi Design OÜ on the Internet are in accordance with all
relevant activities and relevant European Union legislation and Estonian law, including REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT AND COUNCIL.
Kairi Design OÜ applies all precautionary measures
(including administrative, technical and physical measures)
to protect personal
8.5. Access to data editing and processing is restricted to authorized persons.
8.6. Access to and correction of personal data Personal data can be accessed and corrections made to the online store's user profile. If the purchase has been made without a user account, personal data can be accessed via client support.
8.7. Withdrawal of consentIf the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.
When closing the customer account of the online store, personal data will be deleted, unless such data needs to be kept for accounting or for resolving consumer disputes.
If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years.
In the event of a dispute over payments and consumer disputes, personal data will be kept until the claim is met or the limitation period expires.
Personal data required for accounting purposes shall be kept for seven years.
To delete personal information, contact customer support via email. A request for erasure shall be answered no later than within one month and the period for erasure of data shall be specified.
8.10. The e-mail address and telephone number will be used to send direct marketing messages if the customer has given his consent. If the customer does not wish to receive direct marketing communications, please select the appropriate link in the footer of the email or contact customer support.
The e-mail address and telephone number will be used to send direct marketing messages if the customer has given his consent. If the customer does not wish to receive direct marketing communications, please select the appropriate link in the footer of the email or contact customer support.
Disputes related to the processing of personal data are resolved through customer support (CONTACT DETAILS). The supervisory authority is the Estonian Data Protection Inspectorate (email@example.com).
9. COPYRIGHT PROTECTION
9.1. All materials in e-shop (texts, photographs, videos, design elements, etc.) are protected by copyright law and belong to Katsy OÜ.
9.2. he use or dissemination of any materials in e-shop is prohibited without permission of entrepreneur. www.katsyshop.com customers. www.katsy.com külastajatel.
9.3. If Katsy OÜ discovers copyright infringement, Katsy OÜ will turn to the court and / or the police and make a statement about the infringement.
Valid from 30.07.2021