Shop-guide

Making a purchase

Select suitable products from the Katsy online store and add them to the shopping cart. Be sure to read the product description in advance. Before confirming the order, the contents of the shopping cart can be changed and deleted if desired.

For orders requiring transport, a delivery fee will be added, depending on where the goods are sent.

  • Estonian shipping for orders- 3 EUR
  • Orders within the European Union - 18 eur
  • Orders to rest of the world from - 25 EUR

Making a payment

There are the following options for paying for the goods:

  • Payment by invoice payment by bank transfer on the basis of an invoice sent to your e-mail address after the order is confirmed. When making a transfer, please refer to the order number. If the order is not paid for within 3 working days, the e-shop has the right to cancel the order and resell the product.
  • Via a bank link when paying, the desired bank must be selected and the Customer will be redirected to the bank's page
  • PayPal, Stripe- After confirming the order, you will be directed directly to PayPal, the Stripe environment, where you can pay for the goods in the currency that suits you. Credit card payments can be made through the Stripe environment without having an account there.

Delivery of physical products

Products that need to be mailed will be shipped within 2-5 working days after receiving the payment to the current account of Katsy OÜ.

The customer has the right to choose between the following methods of receiving the goods.

  • Smartpost - the parcel is delivered to the Smartpost parcel machine of your choice. When the package arrives, you will be sent an SMS with a notification and a personal door code. To receive the parcel, the code must be entered into the parcel machine's computer.
  • Omniva parcel machine (Post24) - the parcel is delivered to the Omniva parcel machine of your choice. When the package arrives, you will be sent an SMS with a notification and a personal door code. To receive the parcel, the code must be entered into the parcel machine's computer.
  • Omniva (Eesti Post) - the parcel is sent as an important item to the post office in your home place.
  • DPD parcel shops - the parcel is sent to the parcel machine chosen by the customer

Postage When ordering a parcel outside Estonia, different delivery prices apply. When ordering goods outside the European Union, the customer must take into account any associated customs duties that the customer must pay in the country of destination upon receipt of the goods.

Returning and exchange

If you are not satisfied with the product you ordered, you have the right to return it within 14 days. To do this, contact us by e-mail. Only undamaged and unused products can be returned. We will return the money to your bank account within 14 days of receiving the product.

The transport cost of the return is to be borne by the customer.

Electronic products and goods that have been modified according to the customer's wishes (attached image, letter) do not have the right of return and exchange.

en_USEN